Ming Chao
All Design Analysis Computing
Ming Chao
 
 

Hsin-Ming (Ming) Chao

Taiwan → Ithaca, NY → Seattle, WA

cjom06@gmail.com

Hello! I'm Ming, a Product Manager and Certified Scrum Master with experience in AIoT, robotics, and software development. Specializing in merging user-centered design with cutting-edge technology to drive measurable business outcomes, I've led cross-functional teams to launch innovative B2C products globally.

My expertise lies in behavioral research, data analytics, UX design, and cross-functional leadership, enabling me to align product strategies with user needs and market trends. Whether it's developing IoT prototypes for smart homes, redefining UX for a product with 1M+ users, or analyzing data to identify growth opportunities, I thrive on turning complex challenges into actionable insights.

My core strength is translating user insights into product features that drive user satisfaction and business success and validating them through hypothesis-based experiments.

I'm passionate about leveraging technology to solve real-world problems and am always eager to connect with like-minded professionals.

Welcome to connect with me at cjom06@gmail.com or on LinkedIn :)

 

EDUCATION

 

Cornell University

Human Centered Design

2022 - 2024

  • M.S. in Design + Environmental Analysis (DEA)

  • Concentration: Emerging Technology for Design

  • Minor: Human Computer Interaction (HCI)

  • GPA: 4.0

 
 

National Taiwan University

Business Administration

2016 - 2021

  • B.B.A. in Technology Management

  • Minor: Philosophy

  • GPA: 4.1

  • Rank in Class: 3

 

EXPERIENCE

 

Cornell Architectural Robotics Lab

Product Researcher

2022.08 - NOW

Led a cross-functional team of 4 to develop a human-centered robotic lighting device for home use.

  • Engineered 10 Arduino robots across 3 iterations, published 3 HCI papers, and presented at 2 international robotics and design conferences.

  • Conducted a behavioral experiment of 26 participants, increasing 61% in user satisfaction and 19% in usability evaluation.

  • Managed 6 researchers to analyze an AR field study of 81 participants, reaching an inter-rater reliability rate of 82%.

  • Contributed projects: Light Everywhere, Robot-Rooms, SocialStools, eMoBo

 
 

Cornell University

Technical Teaching Assistant

2023.01 - 2023.05

Instructed Arduino and advised undergraduates on physical product development and engineering issues.

 
 

Furbo Pet Camera

Product Manager Intern

2021.12 - 2022.07

Owned user stories in Agile Scrum software development by collaborating with cross-functional teams of engineers, designers, and marketers to launch an AI-powered smart camera rated 4.5 stars on Amazon globally.

  • Led app UX redesign of the hardware setup flow, achieving a 79% reduction in user errors with 0 customer support tickets.

  • Performed funnel analysis on 11000+ data points and an A/B test with 5000+ users, increasing user video submissions by 313%.

  • Devised a data-driven feature prioritization tool guided by OKRs, product roadmap, and app data.

  • Implemented Hypothesis-Driven Development within the PM team by creating workflows, tracking success metrics, and training product owners, attaining 100% adoption across the product team.

  • Solo Project: Optimize Pet Cam Footage Collection From Users

 
 

AsiaYo

Data Analyst Intern

2021.04 - 2021.10

Utilized data analytics to upgrade algorithms and drive growth for a hotel booking platform of 110K users.

  • Analyzed 500K+ bookings and the revenue of 8K+ hotels to enhance the search sorting algorithm and initiated an A/B testing plan.

  • Created 4 personas and tailored marketing strategies from examining 200K+ bookings using R and Python to improve user retention.

 
 
 
 

Co-rehab

Product Manager

2020.10 - 2021.09

Led a team of 10 to build a wearable sensor device with a social media app for at-home stroke rehabilitation, achieving top 40 in a national startup competition.

  • Designed app user flows and UI wireframes and guided the product development to integrate software and hardware iterations.

  • Generated a product roadmap, a scalable B2B2C business model, and a 3-year operational plan.

 
 

KKBOX & Aegis Custody

Product Manager & Marketing Intern

2019.07 - 2019.11

Executed user research to derive insights into young music streaming subscribers for a 10M-user platform while supporting business development at an insured digital asset custodian with $4M in seed funding.

  • Formed an entertainment-oriented website transformation plan to engage visitors with user research and competitor analysis.

  • Identified marketing strategies through analyses of 188 survey responses and 17 contextual interviews.

  • Researched blockchain and cryptocurrency and constructed cohesive branding to support client acquisition and fundraising.

 
 

Taiwan Blue Magpie Tea

Product Strategist

2018.09 - 2019.01

Oversaw business development and led the company’s first customer discovery to clarify product positioning for organic tea.

  • Developed a product rebranding strategy with 2 personas, contributing to the 250% annual revenue growth.

  • Established logistics SOPs, managed supply chain, monitored inventory across 34 channels, and 10 new revenue channels.

  • Supervised and trained 3 interns on newly developed workflows, driving a projected 30% improvement in team efficiency.

  • Solo Project: Tea Company: Business Transformation Plan

 
 

HRforce Consulting

Operation Intern

2018.07 - 2018.08

Operated the company’s WeChat account with 3M+ followers.

  • Designed 12 versions of a new product's packaging and launched its marketing initiatives.

  • Compiled social media articles and proceeded customer services.

 
 

eLand Information

Data Analyst Intern

2018.03 - 2018.06

Analyzed 110k+ units of public opinion data to compile a tea shop report redistributed by 12 media outlets.

 

COMPETITIONS & EXHIBITIONS

 
 
 
 
 
 

Top 40 in 2021 FITI Startup Program

 
 
 

Top 10 out of 255 Groups in the 17th ATCC Case Competition

 

  • ATCC: The largest case competition in Taiwan

  • Project: Gamification Finance App

  • Duration: 2019.03 - 2019.05

  • Role: Leader of a 4-person team & UX Researcher

 
 
 
 

PUBLICATIONS

 
 
 
 
 
 
 
 

CERTIFICATIONS

 
 
 

SKILLS

  • Productivity & Data Analysis: Jira, Confluence, Blueshift, Mixpanel, Tableau, R, SQL

  • Design & Programming: Figma, Illustrator, Lucidchart, Rhino, Fusion 360, Arduino, Python

  • Languages: English, Mandarin Chinese, Taiwanese